The following describes the gathering and use of information for the websites, mobile application and call centre operations of Betpoint Limited, trading as www.betting.com.
- USE OF YOUR INFORMATION
2.2 While the website may contain links to websites operated by parties other than Betting.com (for example the UK Gambling Commission), Betting.com is not responsible for the privacy practices or content of any such websites.
2.5 As part of the account registration process, we also offer visitors registering with us the opportunity to opt-out from keeping them informed of future events, offers and promotions from Betting.com. Visitors who wish to take this option should ‘untick’ the relevant box in the registration process. You may update your marketing preferences at any time through the ‘Account/Update Marketing Preferences’ (or similar) section of the website (where available) or by contacting customer services. If (where available) you have chosen to receive information on future events, offers and promotions by SMS message to your cellular telephone, you may opt-out of receiving such information at any time by replying with the word “STOP”. To opt out of third party analytics please email us at [email protected] and include your device identifier, and once processed, our third party analytics provider will discontinue any analytics on that particular device.
WHAT TYPE OF INFORMATION WE COLLECT AND HOW WE USE IT
Betting.com collects your Information in order to:
3.1.1 Enable us to set up your Account so that you can make full use of all of the features of our services, including crediting your account with funds, placing bets and playing games;
3.1.2 Enable us to receive questions and comments from you through our customer services, and for us to be able to respond to them;
3.1.3 Comply with relevant regulations regarding your registration, for example completing age verification checks; and
3.1.4 (provided that you do not opt-out from this option), to keep you informed of future events, offers and promotions from Betting.com.
3.2 In addition to the general purposes mentioned in paragraph 3.1 above, Betting.com will only use Your Information, including sharing Your Information with our third party partners and subcontractors who process data (including, where appropriate, your Information) on our behalf, for:
3.2.1 establishing, operating and managing your Account;
3.2.2 providing any of our services which are requested of us, and for any proper purpose connected with such provision;
3.2.3 verifying the accuracy of Your Information, including disclosure of such information to third parties (including financial institutions, age verification, and credit reporting agencies) in connection with such purposes (a record of the search will be retained and the third party may use the information to assist other companies for verification purposes);
3.2.4 preparing statistics related to the use of our services by you and other customers;
3.2.5 to prepare and display appropriate individually-intended marketing material and content;
3.2.7 complying with our regulatory duties, obligations and responsibilities under the Gambling Act 2005 and to the Gambling Commission of Great Britain; and under the relevant legislation and to the relevant regulators in the other jurisdictions where Betting.com carries out a regulated activity;
3.2.8 conforming to legal requirements or complying with legal processes or acting to protect the interests of sporting bodies or other qualified bodies;
3.2.9 the investigation of suspected unlawful, fraudulent or other improper activity connected with our services;
3.2.10 the reporting of a crime or suspected crime, including money laundering or any fraud; and
3.2.11 any other purpose which is necessary for the performance of our contractual obligations to you.
3.3 Betting.com will not send you unsolicited information regarding any third party commercial offers or advertisements.
3.4 Telephone calls to and from our customer services are recorded for training and security purposes.
3.5 We may transfer your Information in the event of that we transfer or sell our business or any part of it; including in the event of insolvency.
3.6 If at any time you wish us to stop processing your Information for the above purposes, then you must contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that your Account will have to be closed.
- OVERSEAS TRANSFER OF YOUR INFORMATION
4.1 In connection with the provision of its services, Betting.com may need to transfer data (including your Information) to:
other companies in the same group of companies as Betting.com; other companies affiliated with Betting.com and
4.1.2 our partners and subcontractors who are based outside the European Economic Area.
- Updating Your Information
5.1 you may update or delete your Information at any time from within your Betting.com account through ‘Account/Update Account Details’ (where available); or by contacting our customer services.
5.2 you may obtain a copy of Your Information held by Betting.com by contacting our customer services. We do require twenty-eight (28) days’ notice to enable us to comply with such a request.
- Contacting us