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Monday , 21 May 2018
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Privacy policy


The following describes the gathering and use of information for the websites, mobile application and call centre operations of Betpoint Limited, trading as


2.1        your personal data (meaning any information about you by which you can be personally identified, such as your name, address, telephone number or email address, and which is referred to in this Privacy Policy as “Your Information“), will be processed by (which include its agents and employees), and (where appropriate) our partners and subcontractors in order to be able to provide the full range of the Services to you. Your Information is collected when you register to open an account with us; or when you submit a written query to us.

2.2        While the website may contain links to websites operated by parties other than (for example the UK Gambling Commission), is not responsible for the privacy practices or content of any such websites.

2.3        By using any of our services, you acknowledge that you have read, and agree to, the terms of this Privacy Policy and that, where you provide us with Your Information (including, for the avoidance of doubt, by submitting a query to us through our of the website or mobile application, or where you only partially complete an account registration process), you consent to the use by (and our partners and subcontractors) of Your Information for the purposes set out in the next section of this Privacy Policy.

2.4        If you do not wish to provide Your Information on the basis set out in this Privacy Policy you should not enter the relevant information in the spaces provided on the relevant part of our website or mobile application, or provide any of Your Information to us over the telephone. However if you do not provide such information, you may not be permitted to make full use of the relevant part of our services.

2.5          As part of the account registration process, we also offer visitors registering with us the opportunity to opt-out from keeping them informed of future events, offers and promotions from Visitors who wish to take this option should ‘untick’ the relevant box in the registration process. You may update your marketing preferences at any time through the ‘Account/Update Marketing Preferences’ (or similar) section of the website (where available) or by contacting customer services. If (where available) you have chosen to receive information on future events, offers and promotions by SMS message to your cellular telephone, you may opt-out of receiving such information at any time by replying with the word “STOP”. To opt out of third party analytics please email us at [email protected] and include your device identifier, and once processed, our third party analytics provider will discontinue any analytics on that particular device.

WHAT TYPE OF INFORMATION WE COLLECT AND HOW WE USE IT collects your Information in order to:

3.1.1     Enable us to set up your Account so that you can make full use of all of the features of our services, including crediting your account with funds, placing bets and playing games;

3.1.2     Enable us to receive questions and comments from you through our customer services, and for us to be able to respond to them;

3.1.3     Comply with relevant regulations regarding your registration, for example completing age verification checks; and

3.1.4     (provided that you do not opt-out from this option), to keep you informed of future events, offers and promotions from

3.2          In addition to the general purposes mentioned in paragraph 3.1 above, will only use Your Information, including sharing Your Information with our third party partners and subcontractors who process data (including, where appropriate, your Information) on our behalf, for:

3.2.1     establishing, operating and managing your Account;

3.2.2     providing any of our services which are requested of us, and for any proper purpose connected with such provision;

3.2.3     verifying the accuracy of Your Information, including disclosure of such information to third parties (including financial institutions, age verification, and credit reporting agencies) in connection with such purposes (a record of the search will be retained and the third party may use the information to assist other companies for verification purposes);

3.2.4     preparing statistics related to the use of our services by you and other customers;

3.2.5     to prepare and display appropriate individually-intended marketing material and content;

3.2.6     periodically sending account holders written communications to announce important service changes, technical issue updates and changes to the Terms and Conditions (which includes this Privacy Policy);

3.2.7     complying with our regulatory duties, obligations and responsibilities under the Gambling Act 2005 and to the Gambling Commission of Great Britain; and under the relevant legislation and to the relevant regulators in the other jurisdictions where carries out a regulated activity;

3.2.8     conforming to legal requirements or complying with legal processes or acting to protect the interests of sporting bodies or other qualified bodies;

3.2.9     the investigation of suspected unlawful, fraudulent or other improper activity connected with our services;

3.2.10    the reporting of a crime or suspected crime, including money laundering or any fraud; and

3.2.11    any other purpose which is necessary for the performance of our contractual obligations to you.

3.3 will not send you unsolicited information regarding any third party commercial offers or advertisements.

3.4        Telephone calls to and from our customer services are recorded for training and security purposes.

3.5          We may transfer your Information in the event of that we transfer or sell our business or any part of it; including in the event of insolvency.

3.6          If at any time you wish us to stop processing your Information for the above purposes, then you must contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that your Account will have to be closed.


4.1        In connection with the provision of its services, may need to transfer data (including your Information) to:

other companies in the same group of companies as; other companies affiliated with and

4.1.2     our partners and subcontractors who are based outside the European Economic Area.

  1. Updating Your Information

5.1        you may update or delete your Information at any time from within your account through ‘Account/Update Account Details’ (where available); or by contacting our customer services.

5.2        you may obtain a copy of Your Information held by by contacting our customer services. We do require twenty-eight (28) days’ notice to enable us to comply with such a request.

  1. Contacting us

If at any time you believe that has not acted as we should in accordance the principles contained within this Privacy Policy, please notify us by contacting our customer services and we will use all commercially reasonable efforts to determine and correct the problem.